I recently attended Social Media 09 in London, which was a face-paced tour of social media comment, case studies and demos.

As usual at these excellent mashup event, there are always some nuggets of information which change your perceptions.

For me, a couple of speakers nailed it.

Mat Morison talked about how "social norms", rather than "business norms" are applicable within social media and Andrew Grill made the point that it's the same rules which apply to any social gathering, such as a networking event.

Now these may seem obvious, but if you look at how many people behave within social media you can see how the point isn't always grasped.

It's a bit like seeing someone at a networking event who's rushing from group to group, working the room and gathering business cards rather than engaging in meaningful conversations.

In a networking environment you'd just call them a jerk; on a linkedin group you'd call them a spammer.

Many of the speakers used a simple 3-step approach for brands using social media. I think that it's equally applicable for business development.

Firstly you listen. Next you respond. Finally you engage.

It reminds me of much of the advice about "networking" in the 90's so it makes perfect sense in the context of social media, such as a Linkedin group that you've just joined.

Listen to what's happening and wait for an opportunity to respond.

Finally, once you understand the tone of the group you can initiate a discussion.

I kind of think that if more people took this approach then every LinkedIn group wouldn't have those "featured discussions" laying down the rules.

Labels: business development, social media, social networking sites

I've started a new group on LinkedIn called ExecPitch: "It's Dragon's Den meets the boardroom... on LinkedIn"

Our business is all about pitching targeted executives direct with new business ideas. Whether it's to get a meeting, a referral, or even funding, this outreach approach is the bedrock of business development.

But, with the rise of social media, I was wondering whether there was another way?

What if you could pitch a global audience of executives with your business idea and inspire some of them to take action?

I imagined something a bit like Dragons Den but pitching to a broader audience than investors and using an online platform rather than face-to-face.

From my experience of pitching senior executives, I know that they are open to hearing new business ideas; the problem is that they are time-poor.

Groups on LinkedIn (like a lot of social media and Web 2.0) are effectively crowdsourcing solutions; the pitches that get the most attention will get the most attention.

Great pitches will get followed most and, because this is social media, there is always the opportunity for your pitch to get accelerated globally both within the group's members' networks and outside of LinkedIn).

The cream rises to the top, as they say.

So, if you're open to discover new vendors with business ideas that could potentially transform your business... or you're a vendor who's willing to put your pitch out there... jump in and join ExecPitch.

Labels: new business development, social media, social networking sites

I recently found an interesting survey on marketing collateral for B2B technology vendors. "Eccolo Media 2009 B2B Technology Collateral Survey Report".

There's alot of detail in here about trends, etc but a couple of key points are that white papers are still the most influential form of collateral influencing technology purchasers and that it's "highly viral" in nature.

The last point is very interesting when you consider that the survey found "nearly as many (85 percent) share case studies; 81 percent share brochures/data sheets; 80 percent podcasts; and 79 percent video"

This seems to echo our experience where we often use white-papers, case-studies and "thought-leadership" collateral as a tool to both engage and develop relationships within a prospect organisation.

Indeed, the survey makes it clear that "collateral acts as the 'front door' to the sales process.

Another interesting area is the channel preference: "A download from a direct response campaign was the second most frequently used channel for receiving a white paper, behind the corporate Web site. This implies both the frequency with which the white papers are used as direct response offers, and the respondents' preferences to receive them through this channel"

Just as this survey has seen the use of video rise in last years. I think this is one area where social media marketing will dramatically increase. At the moment it's behind direct response but I definitely see that changing.

After all, I found this piece of collateral via the Inbound Marketers group on LinkedIn.

Labels: b2b marketing, demand generation, digital marketing, marketing collateral, social media

In a recent interactive poll for B2B marketing magazine, 80% of it's readers voted "Yes" to the question "Should B2B be focusing all it's efforts on 'pull' marketing (otherwise known as 'outside-in' marketing) therefore turning its back on 'push' marketing techniques (known as 'inside-out')?"

I find that staggering!

80% of B2B marketers think they should be focusing all their efforts on 'pull' marketing.

Whilst I'm not surprised to find myself in the minority with all the buzz and hype around how on-line and social media has changed the B2B landscape, I still find it amazing that so many B2B marketers are prepared to throw out proven push marketing tactics such as DM and telemarketing.

I totally agree that the landscape has changed, and that returns on some traditional direct marketing tactics are falling, but equally, many of the stars of 'pull' marketing, such as social media, still have to deliver tangible and robust ROI.

Like many things in life, it's seldom a "either-or" choice; it's about how you choose the best of all available options to deliver the results you need.

Labels: b2b marketing, push marketing, social media

The jury's out but, with some degree on scepticism, I've decided to start a twitter account.

As I've posted on my blog before, see Is Twitter a B2B marketing channel? I'm still trying to work out where the return is (truth be told, I'm sure everyone else is too!) but I've seen a growing number of clients, associates, prospects and organisations I know join so... who knows?

If you're interested in my 140 character musings - follow me here

Labels: b2b marketing, social media, social networking sites

I've recently finished reading the excellent Meatball Sundae by Seth Godin.

In his book Seth maps out 14 trends that are shaping the business world and suggests that the winners will be the companies which align their business model with what he calls "New Marketing".

Unsurprisingly, since this book is from the guru of permission marketing, Seth says in the executive summary that Old Marketing tactics such as telemarketing and cold calling "are all in trouble"

I didn't exactly spit out my coffee at that point but it did make me sit up :-)

The thing is that Seth's talking about telemarketing as a "mass marketing" media, since he compares it with Network TV and newspapers.

And in that sense, he's absolutely right.

Mass-market telemarketing, which is typically B2C, is dead. As I've posted about previously (see Ethical Telemarketing Companies? Now I know we're in trouble!) unsolicited cold calling to consumers just doesn't work any more.

But let's not throw the baby out with the bath water.

Telemarketing can still be extremely effective as a marketing tactic and, in certain situations, can deliver far better results than other, often over-hyped, digital marketing tactics.

As long as it's highly targeted and relevant then outbound telemarketing can not only be effective but it can also be well received (I posted about this a year ago Google ads show us the future of cold-calling).

My view is that telemarketing is already shifting to higher value, more complex sales propositions where it can still deliver a strong ROI.

Will telemarketing ever become extinct as a marketing tactic?

I guess that if it no longer delivers a return-on-investment then the answer's yes. Or if legislation comes out to ban it's use in business-to-business.

At the moment, though, if you need to reach senior decision makers and key influencers in business, high-targeted telemarketing can still deliver.

Labels: b2b marketing, b2b telemarketing, cold calling, social media

Even though I've been in the telesales business for over 20 years (I ran a telesales team back in 1989 for an IT services company), I'm always interested in reading books on the subject. You never know, you just might pick up a real gem of an idea.

Anyway, I was looking Art Sobczak's Telesales Blog and saw a recommended book that's not in my library called Successful Sales Managers Guide to Telephone Sales.

Cool, I thought, let's have a look at this one. But, then, something stopped me dead in my tracks - it was published in 1999!

Now, in some ways, 1999 isn't that long ago. But in the world of telesales it's an eternity.

In a way, the title of the book gives it away - "Telephone Sales".

I was chatting the other day to one of our associates who worked in one of the first telemarketing companies back in the 80's. We were talking about how the game has changed so much in that time.

For a start, there was no voicemail. Not to mention the fact that people were actually happy to chat with you :-) No email. No web.

Today, at some levels within an organisation, you can call all day and not reach anyone. And that's exactly why the tactics that worked in the 80's, and even back in 1999, just don't cut it anymore.

Back in 1999 I was a regional sales manager for a company selling IT solutions for manufacturing (the fact we were selling to manufacturing dates the story for a start!) In those days, you would ask a prospect, "do you have an email address?".

The game has changed.

The description "Telephone Sales" just isn't accurate any more.

Telephone, voicemail and email are all daily tools. Today, we set up as many appointments by email as we do by phone. Social networking sites like LinkedIn and web based research tools have become critical in positioning your approach. Web demos have become the norm for software telesales.

But in a few years time we may be saying... that's so 2009!

Labels: b2b telemarketing, cold calling, social media, telesales

Maybe it was the blog title "If You're an Over 40 Marketing Professional You Must Wake up and Understand the Importance of Twitter" that caught my attention because I've pretty much managed to avoid the phenomenon of twitter so far.

I must admit, I still think of twitter as an inane stream of pointless "tweets" of a "just got my morning paper" style. Who wants to know that?

Well, 4M people apparently.

So, when Salesforce.com announce that they're integrating twitter, it makes me think again.

I can see it in a service or support function, kind of a micro-blogging user group. And for major brands it must be great.

If you're a consultant, coach, trainer or some "guru" then I guess you could use it to get potential clients to follow you. I see a lot of tele-seminar tweets flying about and, to my mind, it fits well with a personality led business.

Getting your thought leadership positioning into 140 characters may be a challenge for many though.

Like other social media platforms, no doubt an MLM element is in there as I can see it's a great medium for recruiting network marketing agents and affiliates. "Just made another Zillion dollars, you must get in on this".

Twitter has certainly got the media's attention and that, more than anything, could be behind Salesforce.com's integration plans.

But, maybe that's just an over 40's perspective :-)

Labels: b2b marketing, social media

I came across an excellent article in Information Age this weekend, which looks at 10 Outstanding applications of Web 2.0 in business.

With all the hype around Web 2.0 and it's focus on high-profile consumer applications such as Facebook, it's great to see examples of where collaborative technologies such as blogs, wikis and social networking are being used in businesses including Coca-Cola, Ernst & Young, GE and Proctor & Gamble.

I'm always interested in this space because, not only are many of our clients involved in Web 2.0, through providing technology solutions, consultancy or design services, but you could say that our business is built on collaborate Web 2.0 technologies.

Applications such as Skype, LinkedIn, Google Docs, SugarCRM & Salesforce.com are tools we use daily, both for collaborating with clients and internally within Maine Associates.

Finally, we're finding more clients have internal wikis which enable us to quickly develop our understanding of their proposition and encourage more collaboration with client teams.

Labels: new business agency, social media

The guys over at RainToday are running an interesting webinar by Dana VanDen Heuvel called "How to Create a Web 2.0/Social Media Marketing Strategy for Your Firm".

Aimed at professional services firms, the webinar promises to "provide you with ideas, examples, and a plan of action for immediately putting these technologies [Web 2.0 & Social Media] to work to attract new clients."

I've been using social networking tools, such as LinkedIn for a number of years now. Back in January 2007 I posted "Is 2007 the year for Business Social Networking sites?"... maybe I was a year early :-)

Certainly social media marketing is getting more and more attention. Recently, I noticed that this year's adtech conference in London is being sponsored by Xing.

For me, LinkedIn remains the key social networking site for any professional service firm; I use it daily.

If you want to know how to use social media, and LinkedIn in particular, to develop new business, read this post on LinkedIn's own blog "From startup mode to being acquired by Yahoo! - The MyBlogLog story". Here's an interesting quote from the post:

"It occurred to me how they did what they did, and I reached out to Eric via LinkedIn - we had Sean Bonner of metro blogging in common. I called him up; he got Todd on the phone"

The key phrase for me is "I called him up; he got Todd on the phone".

You see, social media has changed the game, but it doesn't mean the old rules don't apply.

Sites like LinkedIn help you make a more intelligent approach. You can understand whether your proposition will be of interest before you contact them. This means that you can phrase your message so it doesn't appear as spam or just another cold call. And, where relevant, you can reference other people that you both know.

Essentially, you can warm up a cold call.

Labels: marketing, new business development, social media, social networking sites